Support Engineer

Are you looking for a career within the Managed IT Services Industry? Schilling IT is seeking to add a Support Engineer to join our company to support our small to mid-sized partner’s Computer Infrastructure and Networking Infrastructure across Northwest Indiana and Illinois! We support our partners remote or at their location(s).

We required all our staff to have top-notch communication/people skills as we want to provide a fantastic partner experience. If you’re an energetic, driven, hardworking individual with a strong work ethic meeting the credentials below that’s looking for something different in a company that cares more than just about the bottom line, we invite you to apply. We are a company with a solid reputation that works hard but also plays hard. We hire only the best and truly care about our people as you’re not just a number. We value a good work/life balance and offer a competitive benefit package.

Our “staff come first” attitude is what allows us to provide best in class support for our partners, we know without the right, happy, healthy staff we cannot serve our partners with our “under promise, overdeliver” philosophy. 

What we are looking for:

  • Passionate and self-motivated: You understand assigned goals and objectives, and take pride in seeing them completed quickly and efficiently. You’re driven to succeed, whether working independently or around others. 
  • Exceptional communicators: You are able to communicate diplomatically and consistently with internal teams and partners. 
  • Tech-savvy, tech-smart: You track tech trends and products, and understand how to leverage technology. You are able to execute and prioritize tasks in a high-pressure environment. 
  • Team-players: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. “That’s not my job.” — Isn’t in your vocabulary. 
  • Hungry for growth: Keeping up with current technologies excites you, you thirst for more — learning, achievement, and expertise. You enjoy exploring new products and services, and crave expanding your knowledge base for the benefit of your team, and for yourself. 

Key Qualifications: 

  • Minimum 1 year of experience working on an IT team 
  • Microsoft Windows OS / PC & Laptop installation, management, and troubleshooting 
  • Basic Active Directory troubleshooting
  • Basic VMware/Hyper-V understanding
  • Networking Understanding (LAN/WAN, DNS, DHCP, Firewall, Wireless, Switching)
  • Microsoft 365 support and management 
  • Google Workspace support and management
  • Backup solution installation, support, and troubleshooting 
  • Basic network security, supporting endpoint protection 
  • Excellent communication skills

Great to have: 

  • Previous experience working for a Managed Service Provider (MSP) or IT Company
  • Experience with ConnectWise Manage or other professional services automation software (PSA) 
  • Experience with RMM platforms such as N-Able, Automate, NinjaOne, Etc. 
  • Experience with Network and Firewall security products from Sophos, Fortinet, to Meraki
  • Experience with VoIP phone systems such as Team’s Voice or RingCentral
  • Experience with installing and supporting MacOS systems 
  • Professional, Industry, and/or Vendor Certifications are a plus

Responsibilities include but not limited to the following: 

  • Responding to partner support tickets promptly, providing concierge-level technical support
  • Documenting technical resolutions through support tickets lifecycles within ticketing system
  • Handle several scheduled tasks for partners with the intent to see to it that their systems are functioning uninterruptedly. They coordinate and continually interact with support personnel and vendors that resolve issues related to software, hardware, and network. 
  • New workstation onboarding and implementations (Windows and MacOS)
  • New switches, access points and firewall configurations
  • Troubleshooting copiers, printers and scanners
  • Troubleshooting VoIP related issues
  • Troubleshooting hardware related issues
  • Troubleshooting line of business applications and software issues
  • Provide remote and on-site solutions to partner problems, issues and needs, including but not limited to server/workstation/network support and maintenance 
  • Actively collaborating in the development and maintenance of IT Support processes and procedures
  • Identifying infrastructure system needs or process improvements for our partners
  • Create and maintain thorough and accurate documentation of partner environments and technical best practices

Additional Info: 

  • Full-time
  • Salary: $50,000-$55,000
  • Hybrid: 3 days in office, 2 days remote 
  • Benefits include health/vision/dental/life insurance,
  • Open PTO
  • 401K
  • You must be eligible to work in the US, independent of company sponsorship. 
  • You must have a reliable form of transportation, a valid driver’s license, and proof of insurance that meets the minimum requirements of the State of Indiana 

Join Schilling IT and make a tangible impact on businesses by leveraging your IT expertise to drive innovation and growth. Submit your application today to explore how your skills and ambitions align with our mission to deliver superior IT solutions.

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